If you have any questions about the status of your order in process or shipment please reach out to our customer care team, or to your local Soft Surroundings store for pick up in store orders.3875 Airways, Module H3 Department 4634, Memphis,įedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational delivery services company headquartered in Memphis, Tennessee. We are not responsible for any misinformation resulting from direct FedEx communication. Soft Surroundings does not send updates directly through FedEx. If you have received a damaged, defective or incorrect item, please email us or call 1-80 (toll free) with your order information and we will be happy to correct the issue. What do I do if my package delivered incorrect or damaged? If you have not received your package within 2 days of it being marked as delivered, please contact us. This is often resolved by the end of the day and almost always within 2 days. There are times that FedEx will make a package as delivered in error. We recommend checking around your delivery location and with neighbors. Usually your package will be delivered on time, but sometimes the tracking may show delivered and you have not yet received it. My FedEx package shows delivered, but I have not received it.
FEDEX GROUND TRACKING UPDATE
It’s not unusual for a shipment to go more than 24 hours without an update on its way, especially during periods of long travel.
Shipments receive updates at various points in their journeys between pickup and delivery. Why is my FedEx status not updating or my package not moving? Some examples of delivery exceptions include a customs delay, holiday closure impacts, missing documentation, an act of nature, or other situations. Please continue to use your tracking number to access your most up-to-date information regarding your package.ĭelivery exception means that an unexpected event is preventing delivery of your package. Delivery commitments change based on the type of delay and our effort to mitigate the delay. Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible. Delivery commitment changes based on the type of delays and our effort to lessen the delay. No scheduled delivery date at this time means estimated delivery date may not be available at this time or that FedEx does not have the package in its possession yet. When a shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered. Out for delivery means that your package was scanned by a package handler and placed onto a pallet to be loaded onto a FedEx truck for delivery. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. In transit means that your package is on its way to its final destination. Please note that it could take up to 48 hours for the carrier to scan your order into their tracking system for shipping updates. We will send you an order confirmation once your order shipped. When will my order ship and how will I know it has been shipped?Īll in-stock items usually ship within 1-2 business days. However, we can ship to any US Territory.Ĭheck your Order Status to receive your expected shipping date and tracking number. Unfortunately, we are unable to ship to international destinations at this time. Yes, your package will be delivered by FedEx Economy.Ĭan I ship to an international destination? No, we are unable to specifically set your delivery for Saturday.Ĭan I ship to a PO Box, APO or FPO address? On average, delivery times are as follows:Ĭan I specifically request Saturday delivery? How long will it take for me to receive my package
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